Privacy Policy

When you place an order or contact us, we collect:

• Name
• Shipping and billing address
• Email address
• Phone number (including WhatsApp number, if you contact us there)
• Order details and purchase history
• Payment information (processed directly by Stripe; we do not store your full card details on our servers)
• Communications you send us (email or WhatsApp messages)

When you browse our website, we automatically collect:

• IP address
• Device and browser type
• Pages viewed and basic usage data
• Cookies necessary for the site to function

We offer guest checkout only and do not maintain customer accounts.

We use your personal data to:

• Process and fulfil your orders
• Arrange international shipping and customs documentation
• Send order confirmations, shipping updates, and tracking details
• Respond to your enquiries via email or WhatsApp
• Handle returns, exchanges, and warranty claims
• Prevent fraud and secure our website
• Comply with tax, accounting, and other legal obligations

We share your data only with service providers who help us run the store:

• Stripe — payment processing
• DHL and Japan Post — international shipping and delivery
• WhatsApp (Meta) — customer communication, when you message us there
• Our website hosting provider — to keep the site running

We do not sell, rent, or trade your personal data to third parties.

Because we ship globally and use overseas service providers, your data may be transferred outside Singapore. When this happens, we take reasonable steps to ensure your data receives a standard of protection comparable to the PDPA, including relying on the contractual safeguards offered by established providers such as Stripe, DHL, and Japan Post.

We retain order and transaction records for at least 5 years after your last purchase, to meet Singapore tax and accounting requirements. WhatsApp and email correspondence is kept only as long as needed to resolve your enquiry, then deleted periodically.

You may:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent for us to contact you for non-essential purposes

To exercise any of these rights, email us at progeargarageshop@gmail.com. We'll respond within 30 days.

We use HTTPS encryption across our website, restrict access to personal data to people who need it, and work only with reputable service providers such as Stripe for payments. No online system is perfectly secure, but we take reasonable steps to protect your information against loss, misuse, and unauthorised access.

We use only essential cookies needed for the website and checkout to function. We do not currently run third-party analytics or advertising trackers. If this changes, we will update this policy and, where required, ask for your consent.

Our store is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this policy from time to time. The "Effective date" at the top of the page reflects the latest version. Significant changes will be highlighted on our website.

For any privacy questions, requests, or complaints, contact our Data Protection Officer:

If you are based in Singapore and feel your concern has not been adequately addressed, you may also contact the Personal Data Protection Commission at www.pdpc.gov.sg.